Member focused

At Queensland Country, our primary focus is satisfying the needs of our Members. We invest heavily in making your experience unique and refreshing.

We’re driven to design and deliver exceptional value private health insurance products, while maintaining a simple and satisfying experience for our Members! We will always strive to improve our already highly regarded reputation for exceptional Member service to keep our Members smiling!

National coverage

Being the only health fund based in regional Queensland means we understand the health care needs of Queenslanders better than anyone.

If you work, move or play interstate, you can rest easy because we provide nationwide coverage. Through our relationship with the Australian Health Service Alliance (AHSA), we have agreements with most private hospitals and medical practitioners throughout Australia. You’ll have cover for all eligible in-hospital services within Australia, giving you peace of mind wherever you may go.

Adult children also covered

Adult children can stay on a family policy up to age 21 at no extra cost. We can also under some circumstances, continue to cover them on your family policy until 25 years of age.

Discounts for younger Members

From April 2019 private health insurers are now able to offer premium discounts of up to 10% to 18-29 year olds taking out their own hospital cover. Queensland Country has welcomed this reform believing that it will assist younger people to participate in private health insurance by making premiums more affordable. The provision of discounted products by an insurer is voluntary but Queensland Country has taken the stance of providing the discount to all eligible persons across all of our hospital products. 

Home away from home

Most of our policyholders live in regional and remote areas of Queensland, so it’s often necessary for people to travel to Townsville or Brisbane for essential medical treatment. Trips like these can mean high accommodation costs for family accompanying the patient. We offer two-bedroom furnished apartments in Brisbane (close to the Wesley Hospital) and in Townsville (near the Mater Hospital) to give our Members a home away from home. Once you’ve been with us for two months, we’re able to offer accommodation at these apartments at concessional rates when you travel for hospital or medical treatment and medical appointments.

Care navigation 

Care Navigation is a service provided by Registered Nurses for our Members with Better Hospital (Silver+) Cover. The service is aimed at supporting Members who require assistance immediately after a stay in hospital or for those living with chronic diseases. Our Care Navigation team identifies Members that could benefit from extra support.

Based on an interview about their recent hospital treatment, medications and level of support at home, our team may recommend a short-term program or offer ongoing education and support over the phone.

Care Navigation is part of our commitment to improving the long-term health and wellbeing of our Members.