You never know when an accident might happen and you need to be rushed to hospital in an emergency.
As Queensland Country is… well a Queenslander, it is important to know how you may be affected by the costs of Ambulance transport depending on where you live.
Ambulance Cover by State
Residents in different States may be covered slightly differently, depending on ambulance agreements with the various State governments. The following information broadly outlines the situations State by State, for further information we advise where necessary that you make contact with your State ambulance provider.
All Queensland residents are automatically covered for the cost of emergency services Australia-wide. This is paid for by the Queensland State government. You don’t have to do anything further regarding ambulance if you are lucky enough to live in our great State!
If you do receive an invoice for ambulance treatment or transport provided to you by another State/Territory ambulance service, forward the invoice along with proof of Queensland residency directly to the Queensland Ambulance Service.
If you hold a a private hospital product (excludes public hospital products) with Queensland Country Health Fund and you live in the Northern Territory, you will be covered for emergency ambulance transport, Australia-wide. The benefit is capped at one emergency service per person, per Membership Year.
You are not covered for transportation from a hospital to: your home, a nursing home, or another hospital (where you have been admitted to the transferring [first] hospital). You are also not covered for transportation from your home, a nursing home or hospital for ongoing medical treatment, e.g. chemotherapy or dialysis. No benefit will be paid in respect of air ambulance services or any ambulance attendance where a Member has not been transported to hospital. You are entitled to claim for the full costs of an emergency ambulance service once per person, per Membership Year. If you receive an ambulance account, send it to us for payment.
New South Wales or Australian Capital Territory
If you hold a hospital product with Queensland Country Health Fund and you live in either NSW or ACT, you are automatically covered for emergency services within your respective State/Territory only. If an ambulance is called for you in an emergency, you will receive a bill. If you have a hospital product with Queensland Country you can send this bill on to us and we’ll let the NSW or the ACT Ambulance service (whichever is applicable to you) know you’re covered. If you want cover when you’re outside your State/Territory you will need to make your own arrangements in these circumstances.
When somebody covered by the policy resides in NSW or the ACT, but the main Member’s residential address is in another State/Territory, ambulance services will not apply to the person who is residing in NSW or ACT. You will need to make your own arrangements in these circumstances.
To be fully covered for ambulance in Victoria, you need to take out your own subscription with Ambulance Victoria.
To be covered for Ambulance services when residing in SA, you need to take out a subscription with the South Australian Ambulance Service (SAAS). This will also ensure you are covered for ambulance services outside your State.
To be fully covered in Western Australia you would need to take out a subscription with St John’s Ambulance Service WA. This would ensure that you’re covered for comprehensive ambulance services Australia-wide.
The Tasmanian Ambulance service provides a free service to Tasmanian residents within Tasmania only. If you require cover when in other States you will need to make your own arrangements.
There are some types of ambulance transport that aren't covered by your policy. For example:
- No benefit will be paid for air ambulance services or any ambulance attendance where you (or another Member on your policy) haven't been transported to hospital.
- No benefit will be paid for transportation from a hospital to: your home, a nursing home, or another hospital (where you were admitted to the first hospital).
- No benefit will be paid for transportation from your home, a nursing home or hospital for ongoing medical treatment, e.g. chemotherapy or dialysis.