You never know when an accident might happen and you need to be rushed to hospital in an emergency.

We cover emergency ambulance transport when it results from an unplanned or non-routine event where you need immediate medical attention.

Ambulance cover by state

Residents in different states may be covered slightly differently, depending on ambulance agreements with various state governments.

Queensland

For Queensland members, you're covered by the State Government funded agreement with Queensland Ambulance Services (QAS), with coverage nation-wide. If you're a permanent resident in Queensland, you can forward the invoice for your ambulance transport directly to QAS.

Northern Territory

In NT, your ambulance transport is included as part of your Top Hospital or Intermediate Hospital cover, up to one emergency service per person per Membership year. Your invoice can be sent directly to us for payment.

New South Wales

If you hold a hospital product with Queensland Country Health Fund and you live in NSW, you will be automatically covered for emergency services within NSW only. Your own arrangements are required to be covered Australia wide.

Australian Capital Territory

If you hold a hospital product with Queensland Country Health Fund and you live in ACT, you will be automatically covered for emergency services within ACT only. Your own arrangements are required to be covered Australia wide.

Tasmania

Tasmanian residents are also covered by an a state-funded agreement for ambulance transport coverage within Tasmania only.

Victoria

Queensland Country doesn't pay benefits for ambulance services in Victoria. Ambulance subscription services are available through your Ambulance Victoria.

Western Australia

Queensland Country doesn't pay benefits for ambulance services in Western Australia.Ambulance subscription services are available through St John's Ambulance WA.

South Australia

Queensland Country doesn't pay benefits for ambulance services in South Australia. Ambulance subscription services are available through South Australian Ambulance Services (SAAS).

Exclusions

There are some types of ambulance transport that aren't covered by your policy. For example:

  • No benefit will be paid for air ambulance services or any ambulance attendance where you (or another member on your policy) haven't been transported to hospital.
  • No benefit will be paid for transportation from a hospital to: your home, a nursing home, or another hospital (where you were admitted to the first hospital).
  • No benefit will be paid for transportation from your home, a nursing home or hospital for ongoing medical treatment, e.g. chemotherapy or dialysis.