Complaints/compliments

If we’re making you happy, we want to know about it. Likewise, we also want you to let us know when you’re unhappy with something, because we’ll do whatever we can to fix it.

Compliments

If you’ve had a great experience with our service or one of our staff, let us know! You can give us a call, send us an email or even put pen to paper. We’re committed to making you happy, and we love feedback!

Complaints

Sometimes, we might make mistakes or have a different view, but we’re committed to providing you with high quality service and we have processes in place to make sure you’re absolutely satisfied.

We take all complaints very seriously, and our staff are here to assist you. If you have any complaints, and we hope you don't, then please contact us immediately.

Toll free hotline:1800 813 415
Email:info@qchfund.com.au
Website:www.qldcountryhealth.com.au
Address:Level 1, 333 Ross River Road
Aitkenvale QLD 4814

You can also email your concerns to us, or complete a notification of complaint and fax or mail it to us.

If, after we’ve done all we can to rectify the situation, and you’re still not satisfied with the outcome, you have every right to contact the Private Health Insurance Ombudsman. The Ombudsman is an independent body formed to help resolve complaints and to provide advice and information to members of private health funds. You can contact the Ombudsman directly at:

Private Health Insurance Ombudsman

Telephone:  1300 362 072
Select option 4 for Private Health Insurance
Website:www.ombudsman.gov.au
Email:phio.info@ombudsman.gov.au
Online:www.ombudsman.gov.au/making-a-complaint/contact-us
Address:

Private Health Insurance Ombudsman            Commonwealth Ombudsman

GPO Box 442
CANBERRA ACT 2601

 

Consumer website

Telephone:  1300 737 299
Website:www.ombudsman.gov.au
 

 

Premier Provider dentists

Should you not be satisfied with the work of a Premier Provider dentist and you have not received satisfaction following a discussion with the provider, you may contact the Community Relations Officer, Australian Dental Association (ADA), the Health Quality and Complaints Commission or Queensland Country Health Fund.  Contact details for the external organisations below:

Australian Dental Association
14-16 Chandos Street, St Leonards NSW 2065
PO Box 520, St Leonards NSW 1590
Telephone:  (02) 9906 4412
Fax: (02) 9906 4917

Health Quality and Complaints Commission
Level 17, 53 Albert Street, Brisbane QLD 4000
GPO Box 3089, Brisbane QLD 4001
Telephone: (07) 3120 5999
Free call 1800 077 308 (outside Brisbane)
Fax: (07) 3120 5998
Email: info@hqcc.qld.gov.au