Contact us

Open communication with our Members is important, so we offer a number of ways for you to contact us.

Email us

Email us at any time using our online Contact Form or by direct email to

Online enquiries

If you’d prefer to send an enquiry or comment through our website, you can do that too – just complete our online Contact Form. If you leave your details, we’ll contact you to discuss your enquiry.

Call or fax us

If you want to speak to a real person (and we promise you’ll always get one!), give us a call on 1800 813 415. Our call centre is open from 8am to 5.30pm, Monday, Tuesday, Thursday and Friday and 9am to 5pm Wednesday.

If you want to send us a fax, our fax number is (07) 4412 3500.

Write to us

If you want to send us a letter, or send your claim form in by mail, send it to PO Box 42, Aitkenvale, QLD 4814

Visit us in person

If you’d like to come see us in person to talk about health insurance or drop off a claim form, we have five service centres:

TOWNSVILLEWillows Retail Centre
Shop 38 Willows Shoppingtown, Kirwan QLD 4817

Aitkenvale Retail Centre
Ground Floor, Queensland Country Centre, 333 Ross River Road, Aitkenvale QLD 4814
Phone: 1800 813 415
Fax: (07) 4723 0318

Fax: (07) 4412 3892
MOUNT ISAMount Isa Retail Centre
70 Camooweal Street, Mount Isa QLD 4825
PO Box 1282 Mount Isa QLD 4825
Phone: 1800 813 415
BURDEKINAyr Retail Centre
186 Queen St, Ayr
Phone: 1800 813 415
Fax: (07) 4783 5225
MACKAYCaneland Central Retail Centre
Shop 2200A, Caneland Central, 2 Mangrove Road, Mackay QLD 4740
Phone: 1800 813 415
Fax: (07) 4953 1343

Alternatively, drop into any Queensland Country Credit Union branch.

Registered Office/Service of Notices

Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at Queensland Country Health Fund Ltd's registered office addressed to:

Proper Officer
Queensland Country Health Fund Ltd
Level 1
333 Ross River Road

Find us on social media

Find us on Facebook Visit our YouTube channel

Media enquiries

All media enquiries can be directed to the Marketing Manager on 07 4750 3336 or by emailing

Summary of rules

All Members are bound by the fund rules of Queensland Country Health Fund Ltd.

A summary of our fund rules is contained in the Membership Guide.

The complete rules of the Health Benefit Fund set out in full the terms and conditions of membership and liability of the Health Fund. These rules change from time to time and can be inspected at 333 Ross River Road, Aitkenvale QLD 4814.