Open communication with our Members is important, so we offer a number of ways for you to contact us.
If you’d prefer to send an enquiry or comment through our website, you can do that too – just complete our online Contact Form. If you leave your details, we’ll contact you to discuss your enquiry.
Call or fax us
If you want to speak to a real person (and we promise you’ll always get one!), give us a call on 1800 813 415. Our call centre is open from 8am to 5.30pm, Monday, Tuesday, Thursday and Friday and 9am to 5pm Wednesday.
If you want to send us a fax, our fax number is (07) 4412 3500.
Write to us
If you want to send us a letter, or send your claim form in by mail, send it to PO Box 42, Aitkenvale, QLD 4814
Visit us in person
If you’d like to come see us in person to talk about health insurance or drop off a claim form, we have five service centres:
Alternatively, drop into any Queensland Country Credit Union branch.
Registered Office/Service of Notices
Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at Queensland Country Health Fund Ltd's registered office addressed to:
Find us on social media
All media enquiries can be directed to the Marketing Manager on 07 4750 3336 or by emailing firstname.lastname@example.org.
Summary of rules
All Members are bound by the fund rules of Queensland Country Health Fund Ltd.
A summary of our fund rules is contained in the Membership Guide.
The complete rules of the Health Benefit Fund set out in full the terms and conditions of membership and liability of the Health Fund. These rules change from time to time and can be inspected at 333 Ross River Road, Aitkenvale QLD 4814.