Strategic partnerships

A key strategy for Queensland Country to ensure we deliver excellent value for money products supported by market leading service is engaging with business partners with the same service ethos. Achieving efficiency in the provision of health insurance relies on excellence in technology and a number of our business partners provide specific technology solutions. Operating in regional Queensland means that we also need to provide easy access to our services for Members and Queensland Country Credit Union provides an important role in this.

Queensland Country Credit Union

Queensland Country Credit Union is the parent company for Queensland Country Health Fund and assists the health fund to provide face to face service across Queensland at 21 branches.

The Credit Union provides a full range of financial services, from savings to loans, insurance and other financial products and services.

With over 55,000 Members and branches stretching from as far north as Weipa, west to Mount Isa and south to Stanthorpe, the Credit Union is dedicated to looking after its fellow Queenslanders.

Queensland Country Health Fund is operated by Queensland Country Credit Union under a contract of management.

Technology Partners


HAMBS supplies and supports the HAMBS (Hospital and Medical Benefits System) application – a sophisticated and user-friendly software and information technology solution for the private health insurance industry in Australia.

The HAMBS approach, based on co-operation, quality and integrity, is backed by superior applications and services specifically designed to meet today’s health insurance information technology needs.

HAMBS is a not-for-profit co-operative company formed by a number of private health insurers to meet the technology needs of member Health Funds. Queensland Country Health Fund is a co-owner of HAMBS Ltd.


Hicaps - Fast claims on the spot

HICAPS is an electronic real time, claiming and payment service, providing members of participating health fund the convenience of electronic claims processing and payments at the point of service.

Members simply swipe their membership card at the health care practice and the claim is processed on the spot.


Dataract’s e5 software provides document management, imaging and workflow solutions, along with measuring and monitoring business processes, to allow the efficient handling of thousands of paper claims each month. The Dataract solution has allowed Queensland Country to operate a very efficient paperless office.


Electronic Claims Lodgement and Information Processing System Environment (ECLIPSE) is an extension to Medicare Australia's online claiming solutions and provides a secure connection between practices, public and private hospitals, billing agents, Medicare and Department of Veterans' Affairs and health funds.