Your health and wellbeing is our number one priority so if we’re making you happy we want to know. Likewise we also want to know if you’re unhappy with something because once we know we will do whatever we can to fix it.

We are committed to providing you with high quality service, however sometimes we may make mistakes or have a different point of view, but rest assured we have processes in place to make sure you’re absolutely satisfied. 

If you have a complaint please contact us immediately on toll free 1800 813 415.  We take all complaints very seriously and our professional staff are here to assist you.  Alternatively, please feel free to email your concerns to us, or complete a notification of complaint and fax or mail to us.

If, after we’ve done all we can to rectify the situation, and you’re still not satisfied with the outcome, you have every right to contact the Private Health Insurance Ombudsman.  The Ombudsman is an independent body formed to help resolve complaints and to provide advice and information to members of private health funds.  You can contact the Ombudsman directly at: